A fab article over at the Guardian is questioning how far businesses can and should automate tasks, and whether or not robots performing customer service is a step too far.
As businesses have started to catch on the fact that automation of small, repetitive tasks is the best foot forward in terms of cost saving and efficiency, a Japanese restaurant has taken the concept to the extreme by having robots serve customers.
What about personality and the personal touch? Surely that’s just as important to a business’s success than anything else?
A debate on automation versus personality that is well worth a read for anyone thinking of automation for their business.